Interview with Expansión

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24 January 2012:

Today Expansión, leading financial newspaper in Spain, has published one page interview article with Reggy de Feniks, CEO of 9Senses and co-author of best selling management book “Reinventing Financial Services: What consumers expect from future banks and insurers”.

The interview was taken at ESADE where Reggy presented the book to the ESADE Alumni and current MBA students. In the interview he was asked to share his vision regarding the changes in the relationship between financial institutions and consumers that took place during the last 3 years and what are the consequences for the future of banks and insurance companies.

To download the full article: "Muchas entidades financieras sufren una crisis de identidad"

 

To download the summary article: "La confianza entre la banca y el cliente ha quedado devastada"    

Reinventing Financial Services

Financial Times Pearson, 2010-2011

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