'Customers first' in El Mundo and MarketingTribune

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16 May 2012:

Leading Spanish newspaper El Mundo features our article ‘Ante todo, los clientes’ (Customers first).

Our article in Dutch MarketingTribune introduces the leverage points where banks and insurers can make customer centricity tangible.

El Mundo



Reinventing Financial Services

Financial Times Pearson, 2010-2011



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