Customer experience design

For companies who see growth opportunities by improving customer experience.

9senses supports in:

  • Determining current and ideal customer journeys
  • Identifying for each customer journey the ‘moments of truth’ - those moments that have a highly perceived added value for most customers.
  • Obtaining deep customer insights, concerning the category or customer process, in order to create the impact needed.
  • Obtaining good understanding of your competitors and market trends.
  • Aligning the customer journey with the company objectives and brand values.

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Reinventing Financial Services

Financial Times Pearson, 2010-2011



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