Customer experience design
For companies who see growth opportunities by improving customer experience.
9senses supports in:
- Determining current and ideal customer journeys
- Identifying for each customer journey the ‘moments of truth’ - those moments that have a highly perceived added value for most customers.
- Obtaining deep customer insights, concerning the category or customer process, in order to create the impact needed.
- Obtaining good understanding of your competitors and market trends.
- Aligning the customer journey with the company objectives and brand values.
Reinventing Financial Services
Financial Times Pearson, 2010-2011More