Services

Customer experience design

For companies who see growth opportunities by improving customer experience.

9senses supports in:

  • Determining current and ideal customer journeys
  • Identifying for each customer journey the ‘moments of truth’ - those moments that have a highly perceived added value for most customers.
  • Obtaining deep customer insights, concerning the category or customer process, in order to create the impact needed.
  • Obtaining good understanding of your competitors and market trends.
  • Aligning the customer journey with the company objectives and brand values.

Reinventing Financial Services

Financial Times Pearson, 2010-2011

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News

Article Computerworld Singapore

Interview with 9Senses Managing Partner, Reggy de Feniks in Computerworld Singapore....

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New article in Asian blog e27.co

9Senses Managing Partner shared his vision on Fintech in Asia at event hosted by Life.SREDA in Singapore...

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