Client Satisfaction & Loyalty Programs
For companies who see business opportunities in servicing their client base better thus enhancing the relationship and business involved.
9senses supports in:
- Selecting the fitting satisfaction and loyalty instruments.
- Building improvement methodologies, based upon these instruments, leading to concrete improvements in customer processes.
- Developing and implementing service concepts that increase satisfaction and loyalty.
Reinventing Financial Services
Financial Times Pearson, 2010-2011More